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Returns and warranty

  • The buyer who also is a consumer could apply for rights granted by LR law "Consumer Rights Protection Law" to return any purchased goods within 14 (fourteen) calendar days if the purchase has been made at an online shop.
  • Any goods could be returned by visiting our network "Babystore" shops after the attached returns form has been filled. If you don't have a possibility to visit our stores, please use OMNIVA service to send a package using the following address: Rīgas Saharova ielas 2 Mego pakomāts  pick-up point, SIA Kidistore, and phone number.: 26033306
  •         * All expenses for goods delivery has been paid by the customer
  • Purchased goods have been returned in full assemblage, without packaging damage and with all labels and safety covers, the goods should be in the same condition as in the purchase moment. If these terms are not followed no money returns have been accepted.
  • Money will be transferred to your account within 14 days after the returns form has been received.
  • If defects of the product have been found, please describe the situation by sending an email to: reklamacijas@babystore.lv

How to exchange purchased goods in our stores?

  • The fastest way to make an exchange of goods to others - visit any of our stores (regardless of purchase in the store or online):
  • Just visit any Babystore network store in Riga by address: Ganību Dambis 24, Prūšu street 4, Stabu 43 or Rencēnu 10a and take the purchased product that you would like to exchange with you.
  • If you purchased a product in the store we may ask you to provide the purchase check.
  • We suggest you make a new order at babystore.lv online store in advance, make additional comments that your order has been made to exchange already purchased goods and add the number of the first order. We immediately put a reservation on the ordered product and prepare it for delivery to make the exchange process as fast as possible.
  • You can choose the same or higher price product for the exchange process and cover the difference by additional payment.
  • If you have additional questions regarding returns or the exchange, please, contact us by email: reklamacijas@babystore.lv or call the phone number: 22110263

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